Frequently Asked Questions
Everything you need to know before your visit.
What should I expect when I arrive?
As a courtesy to everyone, please arrive at your scheduled massage time or a few minutes early. Undress to the level of your comfort, and please remove necklaces, earrings, and other jewelry. Eli will start with a brief standing assessment, resting his hands on the back of your shoulders to check in with the body.
Do you offer house calls or special scheduling?
Eli is happy to offer home visits for two or more sessions, at a maximum of four hours of hands-on time total, and is available for special scheduling when not working at the office or studio.
How does insurance and billing work?
Please send a picture of the front and back of your insurance card. You’ll be charged a deposit of $20 to hold your appointment, and the remaining balance is charged at the end of your session.
Is the studio ADA accessible?
Yes — the studio and bathrooms are on the ground floor and are ADA accessible.
Please give advance notice
Full payment is required for appointments canceled with less than 24 hours’ notice. If you don’t arrive within 30 minutes of your scheduled time, it will be considered a cancellation. Because insurance can’t be billed for late cancellations or no-shows, these are charged directly to you.